Frequent Asked Questions - (FAQ)
eGeeTouch® is a NFC+Bluetooth luggage lock embedded with intelligent proximity access technology protected by over 20 granted patents in U.S., Japan, Europe, China and other countries. eGeeTouch® smartlock provides incredibly hassle free experience and high security for safeguarding your personal belongings in a suitcase. You need no key, no dialling tiny digit-wheels, no worry on forgetting combination code for unlocking or concern over your 3-digit code is easily cracked! Simply tap an accompanied NFC tag or a paired your mobile device (Android & iOS smartphones) with eGeeTouch App to unlock and track you luggage in vicinity. It has a built-in smart microchip tag for luggage identification that replaces traditional leather tags.
eGeeTouch® smart padlock traces WHO, WHEN & WHERE an access was made (patented feature) providing an audit trail/log - a security-relevant chronological record, containing documentary evidence of the sequence of access history which is a useful feature unmatched by any conventional padlock. Read also Q2
The patented eGeeTouch Smartlock deploys proprietary advanced NFC-driven proximity access-gaining technology as the PRIMARY access method which is superior for (1) higher security, (2) faster connection speed, & (3) negligible power consumption in comparison to other Bluetooth-driven locks.
Particularly, (i) NFC is secured close-proximity access eradicating concerns over any unwanted vicinity interception or hijacking Over-The-Air (OTA) transmissions. (ii) NFC connection is instantaneous (<1sec) while Bluetooth connection requires initialization time that typically takes several seconds which could be rather annoying when experienced daily. (iii) NFC-paired devices such as smartphone requires negligible power as compared to Bluetooth. And, NFC Tags are passive devices which do not need their own power source to operate.
However, Bluetooth is also provided here as SECONDARY access choice and VICINITY TRACKING® to both Android & iOS smartphones owners to accommodate users who
Unlike many conventional combination digit-wheel dial locks that can be cracked in seconds, eGeeTouch® NFC+Bluetooth smart luggage locks are preprogramed with patented algorithm having 6-alphanumeric codes containing over many millions of IDs. The preprogramed ID is further encrypted to enhance proximity access NFC security. A proprietary communication protocol is further deployed for multiple security layers preventing unauthorized attempts to extract stored information. User defined unlocking IDs can be conveniently set by authorized lock's owner and securely stored on your Android &/or iOS smartphone or tablet using eGeeTouch App, or PC without the need to remember codes. This security protocol is similar to those online banking or retailer's point-of-sales payment but simpler to use. For more info on Innovation Awards Click here.
eGeeTouch® Smart Luggage Lock tracks and prevent missing luggage (an optional feature) utilizing GSM, NFC and Bluetooth technologies.
In fact, most of current commercial GPS technologies are unable to reliably detect an object/item when it is located inside a building or stored in a metal shielded container/truck/aeroplane. For example, satellite signal of automotive GPS navigation system usually fails to indicate direction whenever the car is inside a tunnel. However, since mobile phone's GSM's 4G signal has wide coverage and extend inside most buildings and underground transports, eGeeTouch smart lock utilises GSM and/or WIFI via smart phones to precisely track luggage locations with greater convenience.
The batteries are expected to last for over 3,000 to 20,000 times turning ON/OFF or over 3 to 5 years of battery life (depends on model), based on 3 to 10 times locking/unlocking per day usage. Typical ON time for eGeeTouch® luggage lock is less than 10 seconds and it turns itself OFF automatically, hence consuming little/no battery power thereafter. Further, it notifies you via your smartphone when batteries run low. The batteries used eGeeTouch smart luggage locks are in compliance with IATA & ICAO directives on safety and security of baggage. For more info on Tests & Certifications Click here.
Despite it is able to repeatedly notify you when battery run low via your smartphone or blinking LED of the smartlock, when ultimately the batteries run out, you still have the following options:
- Use a standard external USB mobile power source (e.g. your Laptop PC or USB power bank) to power all models of eGeeTouch® smart lock via the USB terminal provided, and then proceeds with unlocking as usual.
- And for smart luggage lock, use the backup mechanical (individual) key provided as additional option to open the lock through the TSA master key hole.
No…. Most airlines or airport operators refuse/forbid to let luggage owner putting sizeable rechargeable battery (e.g. Lithium battery power pack of >100Wh) into a luggage during check-in as it may risk of overheating and cause fire hazards. Read more on IATA's 'Lithium Battery Guidance Document,' and International Civil Aviation Organization (ICAO) Technical Instructions on Safe Transport of Dangerous Goods - Classified under UN3091 & UN3481. For more info on Tests & Certifications Click here.
Your existing passwords/IDs and/or settings are encrypted and stored in the memory of the smart lock even in the absence of power supply. Once the depleted batteries have been replaced with new ones or external USB power source is inserted at the USB connector, your smart lock should work as per normal.
eGeeTouch® luggage lock is built with a TSA-Accepted mechanical key lock. TSA authorized personnel is able to use assigned TSA master key to unlock/lock your eGeeTouch® smart lock in the event they need to inspect its contents. For more info on Tests & Certifications Click here.
On Bluetooth mode, any iOS 8.0 & above and Android OS 4.4 & above smartphones are compatible for use in eGeeTouch® Smart lock.
On NFC mode, eGeeTouch® Smart lock is compatible most NFC Android Smartphones running Android 4.4 or above and also leading brand NFC-enabled Sport bands. To date, the eGeeTouch NFC-Smart lock has been tested on Samsung Galaxy Note 2, Samsung Galaxy S3, S6, SONY Xperia Z3, HTC One M7, Fitbit Sport band Charge & Charge-HR etc.
On using Android smartphone NFC mode, user needs to locate the sensitive area of smartphone's NFC antenna at the back-side of these Smartphones simly by placing the Smartphone as closely as possible to the receptor area ('Tap Here' mark) of smartlock. Continuous testing on other models of smartphones have been scheduled and shall be updated accordingly in due course.
You have several options: (i) you may simply reload your eGeeTouch® App to reassign a new passcode on your new phone, tag or smart devices. Then, use the App to disable or delete your old ID resides in the eGeeTouch® lock which was previously paired with your lost phone, (ii) use your eGeeTouch® tag/fob/card to unlock. If you lost your tag, then simply purchase a new tag, pair it with your smartphone. (iii) For eGeeTouch® luggage lock, you may even use the user's backup key provided to gain access through the TSA master-key hole.
These multiple options of regaining secured access of your smart locks eliminate stressful concerns over any future unintended access from the lost smartphone/tag. Never worry about changing your lock cylinder or entire mechanical lock anymore!
The physical structure and mechanical parts construction of eGeeTouch® lock are comparable or as rugged as typical conventional digit-dial/keyed lock. For more info on Tests & Certifications Click here.. However, the incredibly ease-of-use and highest security code features are unmatched by conventional locks. In fact, luggage lock is basically meant for preventing thefts/burglars rather than robbers. Any attempt to use excessive/destructive force for opening a lock would likely to damage the lock regardless its types. Further, even conventional padlocks can be easily vandalized simply by putting glue or insert a wood stick into the keyhole to prevent key from inserting!
eGeeTouch® smart padlock has no mechanical key hole, hence it is not subject to the vulnerabilities associated with lock-picking or key bumping!
eGeeTouch® patented battery compartment safety and security mechanism prevent users gaining access to batteries when it is at lock state. Only authorised person who can unlock the device is able to open the battery compartment for changing batteries. If batteries run out, please read Q6.
Yes… however, once zippers or lock are tempered (e.g. break-in/burglary/robbery), the damage provide visible tempering evidence/proofs allowing luggage owner to seek insurance claims/damages from transport/airport operator. In contrast, stealing or thief achieved by cracking a combination/key lock provides no physical tempering evidence of stolen contents, hence luggage owner is unable to raise a case for seeking damages.
Alternatively, for satisfying your higher security needs, you may get Zipperless type of heavy-duty (metal casing) luggage built with eGeeTouch® smart lock instead.
No... eGeeTouch® smart luggage locks are IP 44 water resistance which essentially means withstanding a slashing water or a few minutes of rain. Its electronic board is coated with a layer of water resistance material. Likewise to most electronic products, when prolonged splashing with or submerging into water, the batteries drain out quickly. Simply ensure the lock is completely dry and then install new batteries to regain its function. However, for some models, you may use the optional IP65 waterproof casing to turn your smart padlock into waterproof outdoor use. For more info on Tests & Certifications Click here.
The quality and reliability of eGeeTouch® smart luggage lock is subjected to and survive over repeated drop test for a height of 1.5 meter at various fall angles and floor materials. Sustained tests for jerk, tumbling, temperature swing and water resistance are performed in factory according to ISO9001 and ISO14001 standards. Our smart locks pass FCC and CE conducted by TUV SUD, a world-leading 3rd party accredited independent test provider. It is also TSA-approved and fulfil IATA requirements. For more info on Tests & Certifications Click here.
Maximum up to a total of 5 NFC-tags/fobs and NFC-enabled smart devices such as smartphones and sport bands etc. that you may pair with each eGeeTouch® smart lock.
For all eGeeTouch® series of locks, there are several options as follow:
- use eGeeTouch NFC tag provided
- Bluetooth-enabled mobile devices e.g. e.g. Smartphone, tablet, smartwatch, sport band etc.
- NFC-enabled mobile devices e.g. Smartphone, tablet, smartwatch, sport band etc.
- Connect eGeeTouch with mobile devices via USB OTG (USB On-The-Go)
For eGeeTouch® Smart Luggage Lock & Smart travel padlock, a TSA accepted key lock is also built-in for access by TSA authorized personnel in U.S. airports.
You may use your Apple Watch or Samsung Gear 2 & 3 to paired with your smartphone to perform locking/unlocking and tracking functions.
Business, Sales, IP & Regulatory Conformance
For further information on how to become an authorized distributor/retailer, please email us at email@example.com and our dedicated global Sales Team will attend to your enquiry at the soonest possible. If you may attach the email with your company's information would speed up our assistance considerably.
For quick & easy bulk/wholesale purchase in small quantity of up to 60 pieces per order that can enjoys up to 30% price discount, please purchase direct from Amazon Central U.S. Click here.
For further information on OEM project and bulk orders, please email us at firstname.lastname@example.org and our global Sales Team will attend to your specific enquiry at the soonest possible.
As world pioneer in smartlock, our IP is way ahead in the domain of smartlock... Our affiliated company filed PCT patents in 2010 covering over 100 countries, WIPO published the patent in 2012, subsequently it was awarded/granted by US patent and trademark office (USPTO) US Pat No.: 9,121,199 B2 and US Pat No.: 9,524,600 B2. Since, we have extended the utility patents to many countries around the world, including Japan, China, India etc. There are more granted and pending patents of ours in the domain of smartlock forming a strong IP portfolio and serve as the basis for our international sales distributorship and licensing agreements.
For more information on Patents and Intellectual Property Click here.
In 2012, according to International Air Transport Association (IATA), 26million of luggage in worldwide airports were mishandled, costing airlines over $3billion. In US alone, over 400million luggage were handled in US airports, nearly 2million luggage were mishandled. eGeeTouch® luggage lock is optionally embedded with RFID microchips containing name, telephone number and email address that could be identified only by airport authorized personnel to prevent luggage from getting misplaced in the airport and facilitate for ease of claim in the event of lost.
eGeeTouch® smart padlock tracks WHO, WHEN & WHERE an access was made providing an audit trail/log - a security-relevant chronological record, containing documentary evidence of the sequence of access history which is a highly useful feature unmatched by any conventional mechanical padlock.
eGeeTouch® luggage lock is built with a TSA compliant mechanical key lock. TSA authorized personnel is able to use assigned TSA master key to unlock/lock eGeeTouch® luggage lock. For more info on Tests & Certifications Click here.
The world’s 1st eGeeTouch® smart luggage locks assembled on check-in luggage and hand-carry suitcase had been put to multiple tests for over one year from May 2014 to June 2015 in actual “live” road tests through various international airports and airlines and performed tremendously well in both functional and physical integrity. For more info on Tests & Certifications Click here.
The patented eGeeTouch Smart lock deploys proprietary advanced NFC-driven proximity access-gaining technology which is superior for (1) higher security, (2) faster connection speed, & (3) negligible power consumption in comparison to other Bluetooth-driven locks.
Particularly, (i) NFC is secured close-proximity access eradicating concerns over any unwanted vicinity interception hijacking Over-The-Air (OTA) transmissions. (ii) NFC connection is instantaneous (<1sec) while Bluetooth connection requires initialization time that typically takes several seconds of delay, which could be rather annoying when experienced daily. (iii) NFC-paired devices such as smartphone requires negligible power. And, NFC Tags are passive device which does not need its own power source to operate.
However, Bluetooth is also provided here as SECONDARY access choice and PROXIMITY/VICINITY TRACKING® for both iOS & Android smartphones to accommodate those users who
eGeeTouch® Smart luggage lock has been tested by TÜV SÜD in conformance with FCC and CE. Inside the aircraft baggage or cabin compartments, there is no emission from the smart lock as it automatically powers off by itself within 10 seconds each time whenever it is turned on. Intelligent firmware protocol and safety mechanical design of button prevent unintentional turning on itself when luggage is in contact/collision with nearby luggage/objects in compartments during transportation.
The batteries used for eGeeTouch smart travel locks are in compliance with International Air Transport Association (IATA) & International Civil Aviation Organization (ICAO) directives for safety and security. For more info on Tests & Certifications Click here.
- The world's 1st patented eGeeTouch® Smart locks enable our Luggage Mfr's partner, Distributors & Retailers to create new product line with a strong product portfolio that completely differentiate themselves from their competitors
- eGeeTouch® Smart Luggage Locks, delivering significant enhanced values to end user i.e. easy one-touch function and enhanced security, as well as superior built quality, are able to command higher value.
- With over two decades of R&D and manufacturing expertise, our highly experienced team and own world-class production facility enable competent level of control over Product Quality, Reliability and prompt Delivery.
The award-winning eGeeTouch® smart electronic lock is deliberately created to be EASE-OF-USE, SECURED yet AFFORDABLE to users and when adopted enables our business partners to clearly differentiate from their existing luggage assembled with old fashioned digit-wheel combination locks, and transform them into smart-locks driven new luggage that is relevant to our modern mobile society.
The adoption of eGeeTouch® smart lock technology driven luggage, effectively empowers our business partners and OEM customers to design new product lines (i.e. new luggage) with unique selling point (i.e. with smart locks) completely differentiated from their competitors (i.e. mostly still focusing on lightweight & durability) thus strengthen their product portfolio to grow in the competitive global luggage industry.